Gym Instructor
Industries: Exercise and fitness
Overview and responsibilities
The role of a Gym Instructor is varied. They are responsible for a wide range of day-to-day activities in a gym environment. Working both independently and as part of a wider team, they have a key role in customer experience and member retention, as well as supporting and motivating clients to commit to exercise to support long-term, health-related behaviour change.
Some of the responsibilities of a Gym Instructor are:
- Conducting assessments, consultations and inductions, providing sound demonstrations of gym-based exercise and equipment.
- Conducting pre-exercise screening and identifying when individuals should be referred to other exercise or health professionals.
- Planning safe and effective gym-based exercise programmes while providing ongoing supervision, monitoring and programme reviews to ensure that they are engaging, varied and progressive to the client’s needs and goals.
- Providing a positive customer experience by routinely walking the gym floor to engage and build rapport with customers and to support safe and effective exercise technique.
- Taking responsibility for health and safety and cleaning relevant to their role within the gym environment.
- Providing high levels of customer care and service excellence as a first point of contact and assisting with any customer feedback as they take responsibility for the customer experience.